Email & SLA

A service level agreement is a basis where both parties agree on the terms and conditions for proceeding with business.

For any business or brand to kick start, one needs a good plan laid out with a clear cut strategy. It is a good practice to append the service level agreement to the client contract along with the provider of email service. This is carried out no matter whether the service is hosted on the Internet or if the solution is developed by the company itself.

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Practical approach towards work

When a service level agreement is made, the client is aware of what he gets from the service provider along with the pricing and details.

The agreement clearly talks about the definition of the services being provided, terms and conditions where the agreement can be broken or terminated. The time periods for warranty, performance, possible scenarios for disaster management and so on. Thus it becomes a local handbook that helps both parties to stay aligned.

The structured approach towards business

At Mindzmap, we ensure to adopt a clear approach that is free of confusion and uncertainty. That is the reason we clearly establish the terms and conditions for working along with the main roles, crucial services, major responsibilities and guarantee for the work that is being done. Along with every SLA, we set a ‘level of service’ by making sure that the different areas like flexibility, versatility, operations and performance are monitored.

Establishing transparent working methods

Once an SLA is set, any discrepancy in the services being provided and the work being delivered can be constantly compared against the agreement. In the extreme cases where there is a lot of mismatches, the other party can go to the point of penalizing the service provider. At Mindzmap, we want to ensure that you can do business and build your brand without having to go through uncertain times by adopting a clear approach towards work.

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