Email & SLA

When a service level agreement is made, the client is aware of what he gets from the service provider along with the pricing and details.

The agreement clearly talks about the definition of the services being provided, terms and conditions where the agreement can be broken or terminated. The time periods for warranty, performance and possible scenarios for disaster management and so on. Thus, it becomes a local handbook that helps both parties to stay aligned.

So, by implementing email and SLAs, you get to enjoy tangible benefits in terms of customer experience, communication, efficiency, relationships, and performance management.